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Renaming MotoG3 phones

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  • Renaming MotoG3 phones

    After several years of use, one of the teams apparently did a factory reset on the RC phone. The MotoG3 is resisting all attempts to rename it. We tried in the WiFi advanced area as well as within the fresh installed RC app.

    I searched the forum but could not find any reference. I am sure this is something quite simple but nothing other teams we talked to has worked.

  • #2
    Hi FTC10529,

    I would recommend the following:

    1. Update the phone with the Motorola updates (if any are available).
    2. Make sure the phone is not connected to any wifi networks (actually forget the existing wifi network) and power cycle the phone.
    3. When the phone comes on, use the Android Activity to rename the phone. Don't use the app. You can see instructions here online.

    Let me know if this works for you.

    Tom

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    • #3
      Thank you so much. That worked.

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